Privacy and Cookie Statement
Last updated: 9 October 2026
This statement explains which personal data ATEXshop.com processes, why we do so, how long we keep it and what your rights are. It also explains which cookies our website uses.
Who we are
ATEXshop.com is run by Cobic B.V., which is the controller for the processing described here.
Cobic B.V.
Tinstraat 115
2984 AN Ridderkerk
The Netherlands
Chamber of Commerce (KvK): 86359924
Email: [email protected]
Phone: +31 85 044 1152
For any question about privacy, or to exercise your rights, email [email protected].
Which personal data we process
Data you give us
- Contact form: name, email address, phone number (optional) and your message.
- Request for quote: company name, contact name, phone number, email address, address (street, city, postcode, region and country), the product and quantity.
- Customer account: name, email address, password (stored only in hashed form, so it cannot be read), addresses, and your choices for the newsletter and for remote shopping assistance. If you tick 'Allow remote shopping assistance', our staff can open your account to see what you see and take actions on your behalf.
- Quotations and orders: company name, names of contact persons, billing and delivery addresses, VAT number, order details, invoices and payment information such as bank account details for bank transfers.
- Product reviews: the nickname, title and text you enter. Reviews that we publish are shown on the product page under your nickname.
- Emails and phone calls: the information you share with us.
Data we collect when you use our website
- Technical data such as your IP address, browser and device type, and the pages you visit. See Cookies below.
Data we receive from others
- Sometimes we receive your name and business contact details from someone else, for example a colleague who asks for a quotation or places an order and names you as contact person or recipient. We use these data for the same purposes as the data you give us yourself.
Why we process your data, and on what basis
| Purpose | Legal basis |
| Answering questions and quote requests | Steps prior to entering into a contract, or our legitimate interest in answering business enquiries |
| Processing and delivering orders, invoicing and customer service | Performance of a contract |
| Your customer account | Performance of a contract |
| Remote shopping assistance, if you allow it: our staff can log in to your account to help you | Consent, which you can withdraw at any time in your account settings |
| Keeping our accounts and tax records | Legal obligation |
| Publishing product reviews | Consent, which you give by submitting a review |
| Newsletter, if you sign up for it | Consent |
| Securing our website and forms against misuse and spam | Our legitimate interest in a secure website |
| Loading the fonts of our website from Google Fonts | Our legitimate interest in displaying our website correctly |
| Showing product videos from YouTube on some product pages | Our legitimate interest in showing how our products work. YouTube places its own cookies when such a page loads, see Cookies. |
| Counting visits and seeing which pages are viewed and how far they are scrolled (Google Analytics), to improve our website | Our legitimate interest in understanding how our website is used |
Where we rely on legitimate interest, you can object at any time, see Your rights.
Do you have to provide your data?
You are not obliged to provide personal data. However, some data are needed to answer your question, prepare a quotation or conclude and perform a contract, and the law requires certain details on an invoice, such as your company name and address and, for deliveries to businesses in other EU countries, your VAT number. Without these details we cannot answer your question, prepare a quotation, deliver an order or issue an invoice.
Who receives your data
We never sell your personal data. We only share it where this is needed for the purposes above or where the law requires it:
- Carriers, mostly FedEx, for the delivery of your order.
- Suppliers and manufacturers, where a product is delivered to you directly by them.
- Our bank and payment service providers, for processing payments.
- Our accountant, for our financial administration.
- IT service providers that process data on our behalf: our hosting provider, Cloudflare (website delivery and security) and Google (email through Google Workspace, Google Analytics and Google reCAPTCHA).
- Google Fonts (Google), which supplies the fonts of our website and receives your IP address for this. Google's own privacy policy applies to this.
- YouTube (Google), on product pages that contain an embedded video.
- Authorities, such as the tax authorities or customs, where we are legally required to share data.
Transfers outside the European Economic Area
Some of our service providers, such as Google and Cloudflare, may process data in the United States. These companies are certified under the EU-U.S. Data Privacy Framework, for which the European Commission has adopted an adequacy decision. Where needed, standard contractual clauses approved by the European Commission are used. You can ask us for more information about these safeguards, or for a copy, at [email protected].
When we deliver an order to an address outside the European Economic Area, we share the necessary delivery details with the carrier and, where required, with customs in the country of destination, because this is necessary to perform the contract.
How long we keep your data
- Invoices and the related customer and order data: seven years, as required by Dutch tax law.
- Quotations, questions and business correspondence: as long as this is relevant to an existing or expected business relationship.
- Customer account: until you ask us to delete your account. Data we must keep for tax purposes remain in our records for the statutory period.
- Newsletter: until you unsubscribe.
- Website statistics in Google Analytics: for the data retention period set in our Google Analytics account, at most 14 months. After that, only aggregated reports remain.
- Other technical data, such as security and server logs: only as long as needed to secure our website and solve technical problems.
- Product reviews: as long as the review is shown on our website, or until you ask us to remove it.
- Cookies: see the lifetimes in the table below.
Security
We take appropriate technical and organisational measures to protect your data. Our website is only available over an encrypted connection (HTTPS), our forms are protected against spam and misuse, and only staff who need the data for their work have access to it. If a data breach occurs that affects you, we will inform you where the law requires this.
Your rights
You have the right to access your personal data, to have it corrected or deleted, to restrict its processing and to receive it in a commonly used format (data portability). Where we process data based on your consent, you can withdraw that consent at any time; this does not affect processing that took place before. Send your request to [email protected]. We respond within one month.
Right to object. You can object at any time to processing based on our legitimate interest, for example the measurement of website use (see Cookies for how to object). You can also object at any time to the use of your data for direct marketing, such as our newsletter. You can unsubscribe from the newsletter at any time under Newsletter Subscriptions in your customer account, or by emailing [email protected].
We do not make decisions based solely on automated processing that have legal or similarly significant effects for you.
Complaints
If you have a complaint about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Cookies
Cookies are small files that a website stores in your browser. Our website uses functional cookies that are needed for the shop to work, and analytical cookies to measure how the website is used. We do not place advertising cookies ourselves. YouTube videos embedded on some product pages place YouTube cookies as soon as the page loads, also if you do not play the video. YouTube may also use these cookies for its own purposes.
| Cookie | Provider | Purpose | Lifetime |
| PHPSESSID | ATEXshop.com | Functional: keeps your session, for example your shopping cart and login | 1 hour |
| form_key | ATEXshop.com | Functional: protects forms against misuse | Up to 1 day |
| mage-cache-storage, mage-cache-storage-section-invalidation, mage-cache-sessid, section_data_ids, private_content_version, X-Magento-Vary | ATEXshop.com | Functional: show the correct, up-to-date content such as your cart and account information | 1 hour; private_content_version up to 10 years |
| mage-messages | ATEXshop.com | Functional: shows messages, for example after sending a form | 1 hour |
| recently_viewed_product, recently_viewed_product_previous, recently_compared_product, recently_compared_product_previous, product_data_storage | ATEXshop.com | Functional: remembers products you viewed or compared | 1 hour |
| wp_ga4_customerGroup, wp_ga4_user_id | ATEXshop.com | Analytical: wp_ga4_customerGroup records whether you are logged in; wp_ga4_user_id can hold an identifier of your customer account while you are logged in. Both are read by the statistics module on our website. | 1 year; wp_ga4_user_id is removed when you are not logged in |
| _ga, _ga_WDH5MDYXGH | Google Analytics | Analytical: distinguishes visitors and sessions so we can see how our website is used | Up to 2 years |
| _GRECAPTCHA | Google reCAPTCHA | Functional: checks that a form is sent by a person and not by a bot | Set only when the check runs; Google determines its lifetime |
| YSC, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA, __Secure-YNID, __Secure-ROLLOUT_TOKEN | YouTube (Google) | Set by YouTube as soon as a product page with an embedded video loads, even if you do not play the video. According to Google, YouTube uses these cookies to detect abuse, for analytics, for personalised recommendations and, depending on your Google ad settings, for advertising. | YSC until you close your browser; the others 180 days |
Our website also stores some technical data in your browser's storage, such as information about recently viewed products, and a short-lived marker that shows the thank-you page after you send the contact form. Our fonts are loaded from Google Fonts, which means Google receives your IP address; no cookies are placed for this.
Google Analytics receives your IP address. According to Google, it uses the IP address of visitors from the European Union only to estimate their approximate location and does not store it. Google Analytics starts measuring as soon as a page loads. You can object to this at any time by installing Google's Google Analytics opt-out browser add-on, which prevents your data from being used by Google Analytics, or by blocking or deleting analytical cookies in your browser settings. If you have questions about this, please contact us. Blocking functional cookies may stop parts of the shop from working.
For more information about how Google processes data, see the Google Privacy Policy.
Changes to this statement
We may update this statement, for example when we use new services or when the law changes. The current version is always available on this page.