Repairs

Is a device you bought from us defective? We arrange the repair for you through the manufacturer or supplier. We have years of experience with this, and our help is free of charge. If the manufacturer charges for the repair, for example outside the warranty period, those costs are for you.

How it works

1. Email us at [email protected] with:
   • the product name and serial number;
   • your order or invoice number, or the date of purchase;
   • a short description of the fault, with photos if useful;
   • your contact details and return address.
2. We contact the manufacturer or supplier and let you know how and where to send the device.
3. The manufacturer repairs or replaces the device, after which it is returned to you.

Good to know

• Do not open or repair ATEX certified equipment yourself. Repairs to certified equipment should be carried out by the manufacturer or a repairer it has authorised.
• Warranty terms are set by the manufacturer. See also article 9 of our Terms and Conditions.
• Questions? Contact us or call +31 85 044 1152.